Courses

NEW - How to Resolve Conflict in the Clinic

We will talk today about the “hard stuff” when resolving issues. Also learn ways to have discussions dealing with staff, patient, and doctor issues. Once the issue has been handles, we will talk about ways to move pass it. We will role play real cases that have happened and apply the skills we learn in today’s class so all attendees will have a plan for handling conflict.

1 Hour

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AOA CPC Approved - ID# PM-0012-23   EX-2/28/26

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NEW - Brain Aerobics

This course will allow us to learn which side of the brain is dominant for us, apply Exercises to learn to use both sides of the brain to work to our maximum potential and help us to understand the way our co-workers think to create a more positive work environment

1 Hour

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AOA CPC Approved - ID# PM-0038-24   EX-3/21/27

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NEW - Growing in the Workplace

One key thing to growing in the workplace is building relationships with co-workers. Today we will use a team building exercise to begin the process of building those positive relationships. Jobs today are becoming more on a personal level than ever before. Today you will learn many NEW things about those around you.

1 Hour

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AOA CPC Approved - ID# PM-0041-24   EX-3/21/27

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NEW - Leadership Development

Leadership is the most valuable tool in the growth of the paraoptometric profession. Choosing a leader starts as early as the hiring process in an office. Those staff who have natural leadership skills will excel in office and grow to be the leaders that move Para-optometry forward nationally.

1 Hour

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AOA CPC Approved - Expired

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NEW - Freedom from Social Media

In today’s world social media addiction has become the new normal. This addiction has had effects on all area of our life. We will be discussing how to recognize these addictions and ways to unplug from social media when needed.

1 Hour

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Hiring The Right People

This course is designed to teach skills on how to find the employee best suited for your practice. It will include a 4-step interview process to evaluate the candidates and their potential. You will be able to know if they can perform the job duties you are hiring for before you hire them.  It will include input from your current staff. This will create ownership of success for all staff involved in the process.

1 Hour

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AOA CPC Approved - Expired

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How to take out the "TRASH"

We will be focusing on changing our negative attitudes to positive. We will learn how to recognize the dangers of having a bad attitude and what it does to us and others in the work place. The attendees will perform an exercise that they can using as often as needed to be able to refocus their negativity to positive. This class will teach a lifestyle change for our attitudes and that is something we all can use.

1 Hour

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AOA CPC Approved - ID# PM-0040-24   EX-3/21/27

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Stress and Relaxation in the Workplace

Stress in the work place is not always within our control. This class will demonstrate exercises that a staff member can do to reduce the effects of stress and keep their production up. It is a fun class that will get you out of your seat!!

1 Hour

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AOA CPC Approved - ID# PM-0039-24   EX-3/21/27

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The POWER in Words

This course will teach how to avoid letting WORDS disrupt the flow of a day in the practice. In this class you will learn an exercise to help your team throw out negative things that have been said and also how to avoid picking up negative words from other coworkers. By not taking on the negativity of others, it increases daily production of each staff member and helps to eliminates undue stress and confusion. This exercise will give a visual of how words destroy and build up a team.

1 Hour

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AOA CPC Approved - ID# PM-0042-24   EX-3/21/27

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Communication Is Life Changing

The course will help you and your staff understand the value of clear and precise communication. It teaches simple steps to clear all communication lines. Better communication brings about less stress and more productivity. This creates a HAPPY staff.

1 Hour

ABO Approved - Expired

AOA CPC Approved - ID# PM-0037-22   EX-3/21/25

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Keep Patients in the Express Lane

This course teaches a unique 3 step thinking process. This process will show a systematic way of being organized and keeping things on task even in the business of the day. The best part is, if applied properly you will be able to keep yourself organized in all areas of your life. The overall outcome of good organization is a less stressful and more productive environment.

1 Hour

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AOA CPC Approved - Expired

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Motivate for MAXIMUM POTENTIAL

Your team can have all the experience in the world but with some added motivation they can reach and exceed their ultimate potential. This course will help to understand what motivates your co-workers and how the team can use their motivational traits to better understand and work with each other. By the end of the course, you will have ideas to take back to get your team to get them working to their fullest potential and meeting the goals you have set for them.

1 Hour

ABO Approved - Expired

AOA CPC Approved - ID# PM-0023-22   EX-3/21/25

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The Weakest Link

We will see the value of each staff member knowing what is expected of them. We will see our strengths and weaknesses and the roles they play in the office. We will end with an exercise that allows us to find ways to use our good skills to overall grow the team

1 Hour

ABO Approved - Expired

AOA CPC Approved - Expired

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Seeing the Big Picture

This is a class design to help all staff see what value they bring to the team. It is a team building class that includes an exercise. The exercise shows how unique they all are and how it fits into the big picture. They can then see where they each contribute to the success of the overall practice.

1 Hour

AOA CPC Approved - Expired

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Back Stage Pass To The Amazing Trunk Show

Get your backstage pass to the Amazing Trunk Show and learn all the behind-the-scenes tips and tricks to setting up a Trunk Show at your office.  Why recreate the wheel when these easy-to-follow helpful hints will guide you to presenting a successful show? If you have been thinking about having a trunk show then this is a must-attend course!

1 Hour

ABO Approved - Expired

AOA CPC Approved - ID# OP-0071-22   EX-9/30/25

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Hurry Sickness

At times all of us find ourselves catching the HURRY SICKNESS. This course will allow everyone to recognize what this is and how to deal with it. We will learn ways to avoid the continuous feeling of being rushed. The constant rush can rob us of the joy of living. There will be take home techniques that everyone can use in the future to prevent this from happening.

1 Hour

ABO Approved - Expired

AOA CPC Approved - Expired

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The Red Marble - How To Develop A Working Manual

Working manuals are the instruction books for each job in the office. They are needed when you have unexpected staff turnover. These manuals make training new staff a breeze and help to keep everyone in the office doing things in a consistent manner. All staff will have a reference book if they have to fill in for a day. These manuals help to assure us that our staff are all trained to do things the same way

1 Hour

ABO Approved - Expired

AOA CPC Approved - ID# PM-0043-24   EX-3/21/27

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6 Senses Of Sales

This course is designed to teach how to understand the focus factor of sales. You will learn to sales communication with the patients, as well as, how to place value on your products and the team that promotes them. After taking this class you will have a clear understanding of the joy that comes with selling what you believe in.

1 Hour

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Customer Service 101

The primary objectives for customer service are to be a customer’s advocate and champion. How does this fit into patient care? We will learn the skills needed to provide great customer service in today’s world. We will see how the trend in our offices have changed and ways we can better meet the needs of our patients.  Good customer service brings in patients but GREAT customer service keeps them!

1 Hour

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AOA CPC Approved - ID# PM-0017-22   2/25/25

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Cross Training: Are You On The Right Track?

Cross-training is a key part of having a well-balanced team. We never know when someone will need to be out and another staff member will need to fill in. This class will show the values of cross-training and the systems to decide what areas of the practice are best to cross-train in. You will learn skills that are needed in each area and how to use them in a secondary role. 

1 Hour

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AOA CPC Approved - ID# PM-0016-22   EX-2/25/25

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