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Courses

Discussion of real events that take place in an office setting and how to deal with them based on the topic of the talk.

These classes are very engaging with the attendees. All courses listed can be taught in person or virtually.

To find joy in your workplace, book an online or in-person course with Beverly, click here.

Hiring The Right People

This course is designed to teach skills on how to find the employee best suited for your practice. It will include a 4-step interview process to evaluate the candidates and their potential. You will be able to know if they can perform the job duties you are hiring for before you hire them.  It will include input from your current staff. This will create ownership of success for all staff involved in the process.

1 Hour

AOA CPC Approved - ID# PM-0076-21   EX-8/27/24

1 Hour

ABO Approved - Expires 09/26/2022

AOA CPC Approved - ID# PM-0086-20   EX-04/03/2023

Communication Is Life Changing

The course will help you and your staff understand the value of clear and precise communication. It teaches simple steps to clear all communication lines. Better communication brings about less stress and more productivity. This creates a HAPPY staff.

1 Hour

ABO Approved - Expired

AOA CPC Approved - ID# PM-0037-22   EX-3/21/25

1 Hour

ABO Approved - Expires 09/26/2022

AOA CPC Approved - ID# PM-0086-20   EX-04/03/2023

Keep Patients in the Express Lane

This course teaches a unique 3 step thinking process. This process will show a systematic way of being organized and keeping things on task even in the business of the day. The best part is, if applied properly you will be able to keep yourself organized in all areas of your life. The overall outcome of good organization is a less stressful and more productive environment.

1 Hour

AOA CPC Approved - Expired

1 Hour

ABO Approved - Expires 09/26/2022

AOA CPC Approved - ID# PM-0086-20   EX-04/03/2023

Motivate for MAXIMUM POTENTIAL

Your team can have all the experience in the world but with some added motivation they can reach and exceed their ultimate potential. This course will help to understand what motivates your co-workers and how the team can use their motivational traits to better understand and work with each other. By the end of the course, you will have ideas to take back to get your team to get them working to their fullest potential and meeting the goals you have set for them.

1 Hour

ABO Approved - Expired

AOA CPC Approved - ID# PM-0023-22   EX-3/21/25

1 Hour

ABO Approved - Expires 09/26/2022

AOA CPC Approved - ID# PM-0086-20   EX-04/03/2023

The Weakest Link

We will see the value of each staff member knowing what is expected of them. We will see our strengths and weaknesses and the roles they play in the office. We will end with an exercise that allows us to find ways to use our good skills to overall grow the team

1 Hour

ABO Approved - Expires 09/15/2024

AOA CPC Approved - Expired

1 Hour

ABO Approved - Expires 09/26/2022

AOA CPC Approved - ID# PM-0086-20   EX-04/03/2023

Back Stage Pass To The Amazing Trunk Show

Get your backstage pass to the Amazing Trunk Show and learn all the behind-the-scenes tips and tricks to setting up a Trunk Show at your office.  Why recreate the wheel when these easy-to-follow helpful hints will guide you to presenting a successful show? If you have been thinking about having a trunk show then this is a must-attend course!

1 Hour

ABO Approved - Expired

AOA CPC Approved - ID# OP-0071-22   EX-9/30/25

1 Hour

ABO Approved - Expires 09/26/2022

AOA CPC Approved - ID# PM-0086-20   EX-04/03/2023

Hurry Sickness

At times all of us find ourselves catching the HURRY SICKNESS. This course will allow everyone to recognize what this is and how to deal with it. We will learn ways to avoid the continuous feeling of being rushed. The constant rush can rob us of the joy of living. There will be take home techniques that everyone can use in the future to prevent this from happening.

1 Hour

ABO Approved - Expired

AOA CPC Approved - Expired

1 Hour

ABO Approved - Expires 09/26/2022

AOA CPC Approved - ID# PM-0086-20   EX-04/03/2023

The Red Marble - How To Develop A Working Manual

Working manuals are the instruction books for each job in the office. They are needed when you have unexpected staff turnover. These manuals make training new staff a breeze and help to keep everyone in the office doing things in a consistent manner. All staff will have a reference book if they have to fill in for a day. These manuals help to assure us that our staff are all trained to do things the same way

1 Hour

ABO Approved - Expires 09/15/2024

AOA CPC Approved - ID# PM-0043-24   EX-3/21/27

1 Hour

ABO Approved - Expires 09/26/2022

AOA CPC Approved - ID# PM-0086-20   EX-04/03/2023

6 Senses Of Sales

This course is designed to teach how to understand the focus factor of sales. You will learn to sales communication with the patients, as well as, how to place value on your products and the team that promotes them. After taking this class you will have a clear understanding of the joy that comes with selling what you believe in.

1 Hour

1 Hour

ABO Approved - Expires 09/26/2022

AOA CPC Approved - ID# PM-0086-20   EX-04/03/2023

Customer Service 101

The primary objectives for customer service are to be a customer’s advocate and champion. How does this fit into patient care? We will learn the skills needed to provide great customer service in today’s world. We will see how the trend in our offices have changed and ways we can better meet the needs of our patients.  Good customer service brings in patients but GREAT customer service keeps them!

1 Hour

AOA CPC Approved - ID# PM-0017-22   2/25/25

1 Hour

ABO Approved - Expires 09/26/2022

AOA CPC Approved - ID# PM-0086-20   EX-04/03/2023

Cross Training: Are You On The Right Track?

Cross-training is a key part of having a well-balanced team. We never know when someone will need to be out and another staff member will need to fill in. This class will show the values of cross-training and the systems to decide what areas of the practice are best to cross-train in. You will learn skills that are needed in each area and how to use them in a secondary role. 

1 Hour

AOA CPC Approved - ID# PM-0016-22   EX-2/25/25

1 Hour

ABO Approved - Expires 09/26/2022

AOA CPC Approved - ID# PM-0086-20   EX-04/03/2023

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